Delivery & Returns

All orders are shipped with DPD, once shipped you will be sent your tracking number via email. From there you will be able to manage your delivery, see it’s estimated arrival date and arrange a re-delivery if necessary. This can also be controlled via the myDPD where you can choose different delivery options such as 'leave in a safe place'. 

Please note: Any any orders made from 12pm Saturday - Monday will be shipped on the Monday.

Local Pick Up - Free - We aim to have your order ready the same day, you will be notified via email when your order is ready for collection. 

• Standard Delivery - £4.95 - 2 working days. Free for orders over £100
• Priority Delivery - £6.95 - Next working day if ordered before 2pm Mon-Thurs. 
• Weekend Delivery - £11.00 - To guarantee a delivery on either a Saturday or Sunday select this option, if ordered before 12pm on Friday/Saturday.

Due to ever-changing international shipping regulations, customs requirements, and related policies, we have made the decision to temporarily pause international shipping.

We understand this may be disappointing to our international customers, and we sincerely appreciate your patience and understanding as we navigate these ongoing changes. We hope to resume international shipping when we are able to do so reliably and in accordance with current requirements.

If you have any questions, concerns, or need assistance, please contact us directly. Our team will be happy to help.

Items purchased in store are only eligible for exchange or credit note unless faulty.

Items that have been purchased online but with ‘pick up in store’ selected at checkout need to be returned within 7 days. A full refund is eligible for these items. 

If you wish to return your online purchase for a full refund head to our returns portal and follow the prompts on the form. Once you have completed the form and requested your return you will be provided with either a QR Code or Printable Label depending on which you prefer.

Please note: £4.95 will be deducted from your refund amount to cover the cost of this.

For International orders we unfortunately cannot currently provide a returns label. You’re welcome to return the item using whichever courier or postal service you prefer. We recommend using a tracked service so you can monitor the return while it’s in transit. Our address is: R.Place, Alexandra Road, Porth, Newquay, TR73NB

• The cost of a return request is £4.95 and this will be deducted from your refund.
• For non-sale items we require the items be sent back to us within 14 days of receiving them. 
• For sale items we require the items be sent back to us within 7 days of receiving them. 
• Any returns made outside of these time periods will not be refunded. 
• Please ensure all original tags and labels are attached.
• We can not accept returns of the following items unless faulty: nail varnish, perfume, earrings and swimwear. 
• When completing the online returns portal please use the original email you ordered with and the order number provided upon receipt of purchase

For in store exchanges please return to the store within 14 days with your item in the same condition as it was purchased including the correct tags attached.. We are happy to either exchange for another item(s) or provide a credit note. 

If you need to exchange an item that you have ordered online please contact us at shop@r.place/ 01637 873991 and we will assist you as best we can. 

If an exchange is available we will ship the item out to you free of charge. The return of the original item is still your responsibility. 

• When completing the online returns portal please use the original email you ordered with and the order number provided upon receipt of purchase

We work hard to ensure we source and develop products of the highest standards, however sometimes the odd thing slips through the net.

If you find that your order is faulty or damaged in any way, just give us a call within 2 days of receiving your item and we'll sort it out as quickly as possible.

All faulty items are eligible for a full refund.